Search, Offers, and Quotes degraded in UK

Incident Report for Hokodo

Resolved

Requests have continued working well. Google is still working on the incident, but no more errors have appeared for our provider.

Posted Jul 20, 2022 - 12:46 UTC

Monitoring

Requests appear to have stabilised. We are now monitoring while waiting for further updates from our provider.

Posted Jul 19, 2022 - 18:09 UTC

Update

Update from our external provider: this may be related to a wider Google Cloud incident in the europe-west2 (London) region. https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Posted Jul 19, 2022 - 17:32 UTC

Identified

We’ve noticed degradation in performance of one of our data providers in the UK. This impacts search of companies and may be affecting quotes and offers for buyers.
Our fallback measures are in place. This may still be affecting quotes and offers for new, unknown buyers.

We are waiting for a fix from our provider.

Posted Jul 19, 2022 - 16:57 UTC

This incident affected: API.