Hokodo Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

API Operational

90 days ago

99.99 % uptime

Today

BNPL checkout Operational

90 days ago

99.98 % uptime

Today

Confirmation & payment portal Operational

Customer dashboard Operational

API (sandbox) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API response time

Fetching

Payment page response time

Fetching

Past Incidents

May 16, 2024

Checkout currently impacted for some customers (Shopify plugin)

Resolved - The fix is working and no further issues has appeared.
May 16, 15:01 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 14:35 UTC

Update - We are continuing to work on a fix for this issue.
May 16, 14:13 UTC

Identified - We have identified an issue with our Shopify plugin. Some customers may be unable to checkout.

We are currently investigating the issue and are working on a fix.
May 16, 14:04 UTC

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

BNPL Direct Debit Checkout degraded for new buyers

Resolved - This incident has been resolved.
May 7, 09:52 UTC

Monitoring - Our Provider have confirmed the incident is resolved
May 7, 09:40 UTC

Identified - We’ve noticed degradation in performance of one of our payment providers. This may be affecting new buyers who wish to checkout with direct debit.

We are waiting for an update from our provider.
May 7, 09:33 UTC

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

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