Issue with set up of new Direct Debit mandates

Incident Report for Hokodo

Resolved

This incident has been resolved.

Posted Apr 02, 2024 - 12:00 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 29, 2024 - 13:02 UTC

Monitoring

We have identified the issue and applied a hotfix. We'll be monitoring.

Posted Mar 29, 2024 - 13:01 UTC

Investigating

We are currently investigating an issue with set up of new Direct Debit mandates for customers.

Existing customers with saved direct debit mandates should not be affected.

Posted Mar 29, 2024 - 12:22 UTC

This incident affected: BNPL checkout.