Identified - We’ve noticed degradation in performance of one of our data providers in the UK. This impacts search of companies and may be affecting quotes and offers for buyers.
May 17, 13:27 UTC
API ? Degraded Performance
90 days ago
99.98 % uptime
Today
BNPL ? Degraded Performance
90 days ago
99.98 % uptime
Today
Confirmation & payment portal Operational
Customer dashboard Operational
API (sandbox) ? Operational
Third-party dependencies Operational
SendGrid SMTP Operational
Stripe API Operational
Stripe JS Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API response time ?
Fetching
Payment page response time
Fetching
Past Incidents
May 17, 2022

Unresolved incident: Search, Offers, and Quotes degraded in UK.

May 16, 2022

No incidents reported.

May 15, 2022
Resolved - No more errors have been observed.
May 15, 17:06 UTC
Monitoring - The upstream incident seems to be resolved for now, but we will keep monitoring.
May 15, 14:25 UTC
Update - Our fallback measures are in place.

We are waiting for an update from our provider.
May 15, 11:16 UTC
Identified - We’ve noticed degradation in performance of one of our data providers in the UK. This impacts search of companies and may be affecting quotes and offers for new, unknown buyers.
May 15, 11:05 UTC
May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Resolved - The incident is now resolved.
May 4, 13:55 UTC
Identified - The API is not available in SANDBOX at the moment (production is not affected), as of a few minutes ago.

Problem has been identified, and is due to a database issue. The fix is in progress, it should be back momentarily. We'll keep you updated.
May 4, 13:51 UTC
May 3, 2022

No incidents reported.